To book on this site you must be over 18 years of age. You must have authorisation to use the credit card. The person effecting the booking is deemed to have accepted terms and conditions on behalf of all people named in the booking.
Standard Terms and Conditions -
All fees are charged in Australian dollars (AUD) and all reservations are processed at our trading address of 122 Ferny Avenue, Surfers Paradise, QLD, Australia. Surcharges may apply on certain dates within the travel period. These will be specified at time of booking
If at any time a value add or inclusion or bonus is sold as part of a package, that portion of the package is deemed to be included wholly within the package and may not be dissected, removed or redeemed for cash even in the event that the portion, inclusion, value add, or bonus is not utilised.
Amendments and cancellations to reservations may be made by email on book@paradiseresort.com.au quoting your booking reference number or by calling +61-7-55794444. Charges may apply and are outlined below.
For accommodation portion, at least one person staying in the room must be 18 years of age or older. Children are deemed as being aged 0-12 years inclusive while 13 years and over are deemed as adults. For Tours and extras, different age categories may apply and are outlined on each extra at time of booking. All rates are subject to availability. Check in time is from 2.00pm (1400hrs). Check out is 10.00am (1000hrs).
Cancellation and Amendment Policy - Cancellations will be charged at the equivalent of the first nights' accommodation. Any refunds due will be credited in the same method that payment was received. The booking fee will not be refundable. Amendments to bookings will attract a $25 fee and will be accepted subject to room availability, rate availability and the terms and conditions of sale that were applicable at the time of the original booking. If either the room availability, or rate availability, or conditions of sale are not able to be met, the amount paid on the original booking can be credited towards a new booking, less the amendment fee, and new terms and conditions of sale will apply. The amendment fee may be waived if the new amended booking price is higher than the original booking price, for example, amending a booking to a higher price room type such as pool view, or amending to a higher price season or package. Amendments may only be made prior to the arrival date. Any cancellations (including reducing the number of nights originally booked) on or after the arrival date will incur a one night fee.
Sales Terms and Conditions - Additional Sales Terms and conditons may apply in addition to the above standard terms and conditions or in replacement of the standard terms and conditions. These will be specified at time of booking and listed on our terms and conditions page here.
5 Night Package Deal (Inc. Dreamworld & Whitewater World) Conditions - Book before 31 May 2012. Travel 22 April 2012 – 31 March 2013. Package Price based on a minimum 5 night stay in a Resort Room for 2 Adults and up to 2 Children 0-12years. Additional charges will apply for children 13 years and over. Surcharges apply for stays on Saturday nights and for travel 22 Sept-7 Oct 2012, 19-21 Oct 2012, 25 Dec-27 Jan 2013, 29-31 March 2013. Upgrades to other room types are available for an additional fee. Continental Breakfast is included daily in Bistro Zagame’s for each person up to 2 Adults and 2 Children 0-12years. This package also includes a Holiday World pass per person for up to 2 Adults and 2 Children 3-12years. A pass will not be issued to children 0-2years. The pass entitles the bearer to flexible entry to Dreamworld & WhiteWater World for 21 consecutive days from the first day of entry. Pass is not transferable, cannot be sold, cannot be given to anyone else to be used, is not redeemable for cash and cannot be used with any other offer. Non-refundable. Holiday World Passes are not eligible for upgrades. Does not include access to special events conducted outside advertised park trading hours including, but not limited to Big Brother, Screamworld, and Night WhiteWater World. WhiteWater World & Dreamworld reserve the right to change terms and conditions at any time without notice and reserve right to close rides/attractions, as required. Lost passes will not be replaced. Bookings are subject to availability and not available with any other offer. Any unused portion will be forfeited and cannot be redeemed for cash.
Coles Group & Myer Gift Card Campaign Conditions - Book before 31 March 2012 (unless sold out prior). Valid for travel until 30 June 2012 (excluding 6-9 April 2012). Stay 2 consecutive nights and receive a $50 gift card or stay 4 nights and receive 2 x $50 gift cards. A maximum of 2 x $50 gift cards will be issued per booking. Package price based on a minimum 2 night stay in a resort room for 2 adults and up to 2 children (0-12yrs). Upgrades to other room types available – fees apply. Subject to availability. Gift cards not redeemable for cash and will not be replaced if lost or stolen. Not available with any other offer. Coles Group & Myer Gift Card: Conditions and exclusions apply. For full Terms of Use visit www.giftcards.com.au or phone 1300 304 990.
School Leavers Conditions - The following bond and/or special conditions will apply for any bookings staying over the dates of 17 November - 9 December 2012 inclusive, including any relevant details on ages of guests. A bond of AUD $500.00 per room will be payable on check-in at the Resort. This bond is payable upon check-in and can be paid by credit card, bank cheque or cash. All guests must sign a copy of the general briefing sheet, which includes details of general hotel conditions, house rules, and provide emergency contact details. At least 1 person in the room must be 18 years of age - ID will be required.
Gift Certificates - The following applies to the use and sale of gift certificates. For booking terms and conditons please refer to standard and sale terms and conditions
*Winner of Australia's favourite 4 star family resort as voted by Holidays with Kids magazine 2011.
