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Z4K Waterpark - Hose

Booking Terms and Conditions

 

Standard Terms and Conditions -

  • To book on this site you must be over 18 years of age. You must have authorisation to use the credit card. Proof of identification may be requested upon arrival. The person effecting the booking is deemed to have accepted terms and conditions on behalf of all people named in the booking.
  • All fees are charged in Australian dollars (AUD) and all reservations are processed at our trading address of 122 Ferny Avenue, Surfers Paradise, QLD, Australia. Surcharges may apply on certain dates within the travel period. These will be specified at time of booking
  • If at any time a value add or inclusion or bonus is sold as part of a package, that portion of the package is deemed to be included wholly within the package and may not be dissected, removed or redeemed for cash even in the event that the portion, inclusion, value add, or bonus is not utilised.
  • Amendments and cancellations to reservations may be made by email on book@paradiseresort.com.au quoting your booking reference number or by calling +61-7-55794444.  Charges may apply and are outlined below. Tickets, tours and transfers purchaed for external activities (not at Paradise Resort) are non refundable.
  • For accommodation portion, at least one person staying in the room must be 18 years of age or older. Children are deemed as being aged 0-12 years inclusive while 13 years and over are deemed as adults. For Tours and extras, different age categories may apply and are outlined on each extra at time of booking. All rates are subject to availability. Check in time is from 2.00pm (1400hrs). Check out is 10.00am (1000hrs).
  • The total cost of accommodation (or total package price) is due in full at time of check-in.  You are also required to leave a copy of your credit card or a cash deposit (of $500AUD) to cover any incidentals you may incur during your stay.  If you do not incur any additional charges your cash deposit will be refunded in full on check-out. 
  • Please note that fees will apply for payments made by credit card as follows: 2% surcharge for Visa and Mastercard and 3% surcharge for Amex, Diners and JCB.

 

Cancellation and Amendment Policy - Cancellations will be charged at the equivalent of the first nights' accommodation. Any refunds due will be credited in the same method that payment was received. The booking fee will not be refundable. Amendments to bookings will attract a $25 fee and will be accepted subject to room availability, rate availability and the terms and conditions of sale that were applicable at the time of the original booking.  If either the room availability, or rate availability, or conditions of sale are not able to be met, the amount paid on the original booking can be credited towards a new booking, less the amendment fee, and new terms and conditions of sale will apply. The amendment fee may be waived if the new amended booking price is higher than the original booking price, for example, amending a booking to a higher price room type such as aqua view, or amending to a higher price season or package. Amendments may only be made prior to the arrival date.  Any cancellations (including reducing the number of nights originally booked) made on or after the arrival date will incur a one night fee (in addition to any nights already used).

 

Sales Terms and Conditions- Additional Sales Terms and conditons may apply in addition to the above standard terms and conditions or in replacement of the standard terms and conditions. These will be specified at time of booking and listed on our terms and conditions page here.

 

  • Night Package Conditions (Rooms from $179) - Book before 31 March 2015. Travel 19 December 2014 - 23 December 2015.  Price based on a Resort Room for 2 Adults and up to 2 Children (0-12years). Minimum 2 night stay. Prices are from and surcharges apply on Saturday nights and for stays 13 December 2014 - 27 January 2015, 28-31 March 2015, 3-6 April 2015, 19 September - 5 October 2015, 12 - 24 December 2015. Subject to availability. Valid for new bookings only and not available with any other offer.
  • 2015 Early Bird Discount Booklet Offer - (Stay 3 Nights & receive Discount Boolet) - On Sale 17 - 1 December 2014. Travel 28 January - 30 June 2015 (excluding 3-12 April 2015). Surcharges apply for stays on Saturday nights. From price based on a Resort Room, upgrades to other room types available for an additional fee. Must stay a minimum 3 consecutive nights within the travel period. Child ages are 0-12years, additional charges will apply for children 13 years and over.  The voucher booklet contains offers redeemable at Paradise Resort Gold Coast or Dreamworld and each voucher has their own separate conditions which will be outlined on the back of each voucher and cannot be used in conjunction with any other offer. Savings are calculated from regular room price and based on total value of the discount booklet. Bookings are subject to availability and not available with any other offer. Any unused portion will be forfeited and cannot be redeemed for cash. This offer is for new bookings only and cannot be applied to existing bookings. Availability is limited and the starting price quoted may not be available on all dates.
  • Award Winning Offer - (Stay 3 Pay 2) - Book before 9am 13th October 2014. Travel 9 November 2014 - 11 December 2015 (excluding 20 December 2014 - 27 January 2015, 3-6 April 2015, 19 September - 5 October 2015). Maximum 2 free nights per booking.  Bookings are subject to availability and not available with any other offer. Bookings need to be made on the Paradise Resort Gold Coast website and on the "2 Night Special" to gain your bonus night. Availability is limited and the special prices quoted may not be available on all dates. When booking this package you must have authorisation to use the credit card. Proof of identification may be requested upon arrival. This offer is for new bookings only and cannot be applied to existing bookings.
  • Show Special (Rooms from $129) -  On Sale for a limited time only, travel 1-31 August 2014.  Price based on a Resort Room for 2 Adults and up to 2 Children (0-12years). Minimum 2 night stay. This offer is for new bookings only and cannot be applied to existing bookings. Availability is limited and the starting price quoted may not be available on all dates.
  • 5 NIGHT Package Deal (including FREE Dreamworld Family Pass) - Sale starts 1 September 2014 to 31 October 2014. Travel 1 September 2014 - 19 December 2015. Surcharges apply for stays on Saturday nights and for travel 19 Sep-5 Oct 2014, 24-26 Oct, 13Dec 2014 - 26 Jan 2015, 28 Mar - 6 April 2015, 19 Sep - 5 Oct 2015, 12-19 Dec 2015. From price based on a Resort Room, upgrades to other room types available for an additional fee. Must stay a minimum 5 consecutive nights within the travel period. Child ages are 0-12years, additional charges will apply for children 13 years and over. This package includes a 7 Day Holiday World pass per person 3years and over to visit Dreamworld, Whitewater World and Skypoint. A pass will not be issued to children 0-2years. Pass does not include access to special events conducted outside advertised park trading hours including, but not limited to Big Brother, Screamworld, and Night WhiteWater World. WhiteWater World & Dreamworld reserve the right to change terms and conditions at any time without notice and reserve right to close rides/attractions, as required. Lost passes will not be replaced. The $100 Resort Credit will be issued as 5 x $20 vouchers. They are considered as cash and will not be replaced if lost or stolen. They can be redeemed at any outlet within Paradise Resort Gold Coast (cannot be used towards accommodation, room charges or on external tickets or transfers). A discount booklet is included which contains offers redeemable at Paradise Resort Gold Coast or Dreamworld. These vouchers have their own seperate conditions which will be outlined on the back of each voucher and cannot be used in conjunction with any other offer. Bookings are subject to availability and not available with any other offer. Any unused portion will be forfeited and cannot be redeemed for cash. This offer is for new bookings only and cannot be applied to existing bookings. Availability is limited and the starting price quoted may not be available on all dates.
  • SPREETS - Deal of the Week  On Sale for a limited time only. Travel 1 September 2014 - 19 December 2015. Surcharges apply for stays on Saturday nights and for travel 19 Sep-5 Oct 2014, 24-26 Oct, 13Dec 2014 - 26 Jan 2015, 28 Mar - 6 April 2015, 19 Sep - 5 Oct 2015, 12-19 Dec 2015. From price based on a Resort Room, upgrades to other room types available for an additional fee. Must stay a minimum 5 consecutive nights within the travel period. Child ages are 0-12years, additional charges will apply for children 13 years and over. This package includes a 7 Day Holiday World pass per person 3years and over to visit Dreamworld, Whitewater World and Skypoint. A pass will not be issued to children 0-2years. Pass does not include access to special events conducted outside advertised park trading hours including, but not limited to Big Brother, Screamworld, and Night WhiteWater World. WhiteWater World & Dreamworld reserve the right to change terms and conditions at any time without notice and reserve right to close rides/attractions, as required. Lost passes will not be replaced. The $100 Resort Credit will be issued as 5 x $20 vouchers. They are considered as cash and will not be replaced if lost or stolen. They can be redeemed at any outlet within Paradise Resort Gold Coast (cannot be used towards accommodation, room charges or on external tickets or transfers). A discount booklet is included which contains offers redeemable at Paradise Resort Gold Coast or Dreamworld. These vouchers have their own seperate conditions which will be outlined on the back of each voucher and cannot be used in conjunction with any other offer. Bookings are subject to availability and not available with any other offer. Any unused portion will be forfeited and cannot be redeemed for cash. This offer is for new bookings only and cannot be applied to existing bookings. Availability is limited and the starting price quoted may not be available on all dates.
  • 5 Night Package Deal (Inc. $400 Resort Credit) Condition - Sale extended, offer ends 31 August 2014. Travel 23 June - 19 December 2014. Surcharges apply for stays on Saturday nights and for travel 19 Sep - 5 Oct.  Must be booked on our Resort Credit Package, with a minimum 5 consecutive nights (within the travel period). A $400 Resort Credit is included which can be used towards purchases made in any outlet at Paradise Resort Gold Coast excluding the Tours Desk.  The credit cannot be used towards accommodation and must be used during this visit.  Only available with room charge facility with either a valid credit card or cash deposit of $400 supplied at check-in.  The resort credit will be applied on your departure. Any unused portion will be forfeited and cannot be redeemed for cash.  Bookings are subject to availability and not available with any other offer.  This offer is for new bookings only and cannot be applied to existing bookings. Availability is limited and the starting price quoted may not be available on all dates.
  • Night Package Conditions (Rooms from $169) - Book before 24 December 2014. Travel 1 May 2014 - 30 June 2015.  Price based on a Resort Room for 2 Adults and up to 2 Children (0-12years). Minimum 2 night stay. Prices are from and surcharges apply on Saturday nights and for stays 21 September - 5 October 2014, 24-26 October 2014, 13 December 2014 - 27 January 2015, 28-31 March 2015, 3-6 April 2015. Subject to availability. Valid for new bookings only and not available with any other offer
  • 5nt Package including Bonus $100 Resort Credit plus Discount Booklet: On Sale 1 May - 16 June 2014. Travel 1 May - 19 December 2014. Price shown is based on a Resort Room for 2 Adults and up to 2 Children (0-12years). Prices are from and surcharges apply on Saturday nights and for travel 19 Sep-5 Oct 2014 & 24-26 Oct 2014. Availability is limited and the starting price quoted may not be available on all dates. BONUS offer's will be confirmed at time of booking and only included when booked as part of our 5 night package.  Must stay a minimum 5 consecutive nights within the travel period to receive the bonus offers.  Child ages are 0-12years, additional charges will apply for children 13 years and over.  Bookings are subject to availability and not available with any other offer. Any unused portion will be forfeited and cannot be redeemed for cash. This offer is for new bookings only and cannot be applied to existing bookings.
  • 5nt Package including 3 Day Dreamworld Pass: Sale starts 9am 14 January 2014 and ends at midnight 31 March 2014. This must be booked as a package and is valid for Travel 27 Jan - 24 Dec 2014. Surcharges apply for stays on Saturday nights and for travel 12-21 April and 19 Sep - 5 Oct 2014. From price based on a Resort Room, upgrades to other room types available for an additional fee. Must stay a minimum 5 night stay within the travel period. Child ages are 0-12years, additional charges will apply for children 13 years and over. This package includes a 3 Day World pass per person 3years and over to visit Dreamworld and Whitewater World. A pass will not be issued to children 0-2years. The pass entitles the bearer to flexible entry to Dreamworld & WhiteWater World for 3 days which must be used within 10 days from the first day of entry. Pass is not transferable, cannot be sold, cannot be given to anyone else to be used, is not redeemable for cash and cannot be used with any other offer. Non-refundable. 3 Day World Passes are not eligible for upgrades. The pass does not include access to special events conducted outside advertised park trading hours including, but not limited to Big Brother, Screamworld, and Night WhiteWater World. WhiteWater World & Dreamworld reserve the right to change terms and conditions at any time without notice and reserve right to close rides/attractions, as required. Lost passes will not be replaced. The $100 Resort Credit will be issued as 5 x $20 vouchers.  They are considered as cash and will not be replaced if lost or stolen.  They can be redeemed at any outlet within Paradise Resort Gold Coast (cannot be used towards accommodation, room charges or on external tickets or transfers).  A discount booklet is included which contains offers redeemable at Paradise Resort Gold Coast or Dreamworld.  These vouchers have their own seperate conditions which will be outlined on the back of each voucher and cannot be used in conjunction with any other offer. Bookings are subject to availability and not available with any other offer. Any unused portion will be forfeited and cannot be redeemed for cash. This offer is for new bookings only and cannot be applied to existing bookings. 

 

School Leavers Conditions - The following bond and/or special conditions will apply for any bookings staying over the dates of 22 November - 14 December 2014 inclusive, including any relevant details on ages of guests. A bond of AUD $500.00 per room will be payable on check-in at the Resort. This bond is payable upon check-in and can be paid by credit card, bank cheque or cash. All guests must sign a copy of the general briefing sheet, which includes details of general hotel conditions, house rules, and provide emergency contact details. At least 1 person in the room must be 18 years of age - ID will be required.

 

Gift Certificates - The following applies to the use and sale of gift certificates. For booking terms and conditons please refer to standard and sale terms and conditions

  • may be used towards payment for accommodation. Any unused portion will be credited to your room account and used towards food and beverage, tours and attractions, and incidentals purchased at Paradise Resort Gold Coast and its outlets during your stay.
  • accommodation bookings can be made by telephone on 1800 074 111 or 61-7-5579 4444
  • room rates will be based on the publicly displayed rates applicable to chosen dates of travel
  • must be used by the 'valid until' date shown on certificate
  • are non refundable and may not be redeemed for cash
  • unused portion may not be refunded for cash but will be credited to your room account for use at resort during your stay
  • are considered the equivalent of cash and will not be replaced if lost or stolen
  • must be presented at the resort upon arrival.
  • number is unique. To avoid fraudulent use or forgery, the certificate number will be accepted once only from the first person to present

 

*Winner of Australia's favourite 4 star family resort as voted by Holidays with Kids magazine 2011, 2012, 2013

 

Planet Chill Ice-Skating Rink Terms and Conditions: The following terms and conditions apply to all users (You) of the facilities at Planet Chill at 122 Ferny Avenue, Surfers Paradise, Queensland.  By entering Planet Chill, You are deemed to have agreed to these terms and conditions with Zagame's Paradise Resort Gold Coast(Supplier), the operator of Planet Chill.

  • You acknowledge that any activities taking place on this ice rink at Planet Chill are dangerous and involve a significant degree of physical exertion and risk.
  • You acknowledge that the facilities may be unsupervised and that You participate in these activities at Your own risk and are responsible for Your own safety. If You do not currently undertake regular physical activity, You should seek medical advice before using the Planet Chill facilities.
  • You authorize the Supplier to take all steps it considers reasonably necessary to protect Your welfare in the event of personal injury, including the administration of emergency first aid.
  • You consent to the Supplier photographing or filming You, or any minor or dependant accompanied by You, when in Planet Chill, for use for promotional purposes including; television, film, internet and all other forms of media. Recordings or reproductions can be used without any entitlement, compensation, or financial payment.
  • You must comply with all signs or other directions of the Supplier. Your ticket or other right of access may be suspended or cancelled and access to Planet Chill denied at the absolute discretion of the Supplier for non-compliance or for reckless or careless conduct.
  • Children must be supervised by a responsible adult. Where You are responsible for children using the facilities at Planet Chill, You agree to be bound by these terms and conditions on their behalf and that You will directly supervise them at all times.