Standard Terms and Conditions -
Cancellation and Amendment Policy - Cancellations will be charged at the equivalent of the first nights' accommodation. Any refunds due will be credited in the same method that payment was received. The booking fee will not be refundable. Amendments to bookings will attract a $25 fee and will be accepted subject to room availability, rate availability and the terms and conditions of sale that were applicable at the time of the original booking. If either the room availability, or rate availability, or conditions of sale are not able to be met, the amount paid on the original booking can be credited towards a new booking, less the amendment fee, and new terms and conditions of sale will apply. The amendment fee may be waived if the new amended booking price is higher than the original booking price, for example, amending a booking to a higher price room type such as aqua view, or amending to a higher price season or package. Amendments may only be made prior to the arrival date. Any cancellations (including reducing the number of nights originally booked) made on or after the arrival date will incur a one night fee (in addition to any nights already used).
Sales Terms and Conditions- Additional Sales Terms and conditions may apply in addition to the above standard terms and conditions or in replacement of the standard terms and conditions. These will be specified at time of booking and listed on our terms and conditions page here.
33% off Sale - Book before 12pm (aest) Monday 8 February 2016 for travel on selected dates between 1 Feb - 24 Mar 2016. The offer is only available for bookings made direct with Paradise Resort Gold Coast and is not available through any other partner or with any other offer. When booking online at www.paradiseresort.com.au the discount has already been applied and shown as the 33% off sale. Higher rates apply for stays on Saturday nights. Availability is limited and some room types may not be available on all dates. Must stay a minimum 3 consecutive nights within the travel period. Child ages are 0-12years, additional charges will apply for children 13 years and over. Planet Chill Ice Skating tickets will be issued to a maximum of 2 adults & 2 children (3-12yrs). Bookings are highly recommended prior to secure your ice skating session time. Children must be 3yrs+ to skate and socks are essential. Undercover carparking on site will be provided for one vehicle per booking with access being granted at check in. This offer is for new bookings only and cannot be applied to existing bookings.
Merry Christmas 30% off Sale - Book before 4pm (aest) Wednesday 16 December 2015 for travel on selected dates between 1 Feb - 31 Aug 2016 (excluding 25 Mar - 24 Apr & 30 Jun - 9 Jul 2016). This offer cannot be used in conjunction with any other offer and is only available for bookings made direct with Paradise Resort Gold Coast and not available through any other booking agent. When booking online at www.paradiseresort.com.au the discount has already been applied and shown as the 30% off package, no further discounts will apply. Higher rates apply for stays on Saturday nights. Availability is limited and some room types may not be available on all dates. Must stay a minimum 3 consecutive nights within the travel period. Child ages are 0-12years, additional charges will apply for children 13 years and over. This offer is for new bookings only and cannot be applied to existing bookings.
Dreamworld Package Conditions (Rooms from $1045) Sale starts at 9am (AEST) Friday 29 May 2015 and ends 5pm 31 July 2015. Travel on selected dates from 1 June 2015 - 11 December 2016. Additional fees apply for stays on Saturday nights and for travel 19 Sep - 5 Oct 2015, 24 Dec 2015 - 27 Jan 2016, 25 Mar - 10 April 2016, 17 Sep - 7 Oct 2016. From price based on a Resort Room, upgrades to other room types available for an additional fee. Must be booked on our "Dreamworld" for a minimum 5 consecutive nights within the travel period. Child ages are 0-12years, additional charges will apply for children 13 years and over. Continental Breakfast is to be taken from Bistro Zagame's. This package includes a 7 Day Holiday World pass per person 3years and over to visit Dreamworld, WhiteWater World and SkyPoint. Passes can be used for 7 consecutive days from the first date of entry. A pass will not be issued to children 0-2years. Pass does not include access to special events conducted outside advertised park trading hours including, but not limited to Big Brother, Screamworld, and Night WhiteWater World. WhiteWater World & Dreamworld reserve the right to change terms and conditions at any time without notice and reserve right to close rides/attractions, as required. Lost passes will not be replaced. Bookings are subject to availability and not available with any other offer. Any unused portion will be forfeited and cannot be redeemed for cash. This offer is for new bookings only and cannot be applied to existing bookings. Availability is limited and the starting price quoted may not be available on all dates.
School Leavers Conditions - The following bond and/or special conditions will apply for any bookings staying over the dates of 21 November - 6 December 2015 inclusive, including any relevant details on ages of guests. A bond of AUD $500.00 per room will be payable on check-in at the Resort. This bond is payable upon check-in and can be paid by credit card, bank cheque or cash. All guests must sign a copy of the general briefing sheet, which includes details of general hotel conditions, house rules, and provide emergency contact details. At least 1 person in the room must be 18 years of age - ID will be required.
Gift Certificates - The following applies to the use and sale of gift certificates. For booking terms and conditons please refer to standard and sale terms and conditions
*Winner of Australia's favourite 4 star family resort as voted by Holidays with Kids magazine 2011, 2012, 2013
Planet Chill Ice-Skating Rink Terms and Conditions: The following terms and conditions apply to all users (You) of the facilities at Planet Chill at 122 Ferny Avenue, Surfers Paradise, Queensland. By entering Planet Chill, You are deemed to have agreed to these terms and conditions with Zagame's Paradise Resort Gold Coast(Supplier), the operator of Planet Chill.