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Booking Terms and Conditions

 

Standard Terms and Conditions -

  • To book on this site you must be over 18 years of age. You must have authorisation to use the credit card. Proof of identification may be requested upon arrival. The person effecting the booking is deemed to have accepted terms and conditions on behalf of all people named in the booking.
  • All fees are charged in Australian dollars (AUD) and all reservations are processed at our trading address of 122 Ferny Avenue, Surfers Paradise, QLD, Australia. Surcharges may apply on certain dates within the travel period. These will be specified at time of booking
  • If at any time a value add or inclusion or bonus is sold as part of a package, that portion of the package is deemed to be included wholly within the package and may not be dissected, removed or redeemed for cash even in the event that the portion, inclusion, value add, or bonus is not utilised.
  • Amendments and cancellations to reservations may be made by email on book@paradiseresort.com.au quoting your booking reference number or by calling +61-7-55794444.  Charges may apply and are outlined below. Tickets, tours and transfers purchaed for external activities (not at Paradise Resort) are non refundable.
  • For accommodation portion, at least one person staying in the room must be 18 years of age or older. Children are deemed as being aged 0-12 years inclusive while 13 years and over are deemed as adults. For Tours and extras, different age categories may apply and are outlined on each extra at time of booking. All rates are subject to availability. Check in time is from 2.00pm (1400hrs). Check out is 10.00am (1000hrs).
  • The total cost of accommodation (or total package price) is due in full at time of check-in.  You are also required to leave a copy of your credit card or a cash deposit (of $500AUD) to cover any incidentals you may incur during your stay.  If you do not incur any additional charges your cash deposit will be refunded in full on check-out. 
  • Please note that fees will apply for payments made by credit card as follows: 2% surcharge for Visa and Mastercard and 3% surcharge for Amex, Diners and JCB.

 

Cancellation and Amendment Policy - Cancellations will be charged at the equivalent of the first nights' accommodation. Any refunds due will be credited in the same method that payment was received. The booking fee will not be refundable. Amendments to bookings will attract a $25 fee and will be accepted subject to room availability, rate availability and the terms and conditions of sale that were applicable at the time of the original booking.  If either the room availability, or rate availability, or conditions of sale are not able to be met, the amount paid on the original booking can be credited towards a new booking, less the amendment fee, and new terms and conditions of sale will apply. The amendment fee may be waived if the new amended booking price is higher than the original booking price, for example, amending a booking to a higher price room type such as aqua view, or amending to a higher price season or package. Amendments may only be made prior to the arrival date.  Any cancellations (including reducing the number of nights originally booked) made on or after the arrival date will incur a one night fee (in addition to any nights already used).

 

Sales Terms and Conditions- Additional Sales Terms and conditions may apply in addition to the above standard terms and conditions or in replacement of the standard terms and conditions. These will be specified at time of booking and listed on our terms and conditions page here.

  

  • Dreamworld Package 2016 Conditions  Sale starts at 9am (AEST) Wednesday 1 June 2016 for a limited time. Travel on selected dates from 1 June 2016 - 31 March 2017.  Additional fees apply for stays on Saturday nights and for travel 17 Sep - 9 Oct 2016, 23 Dec 2016 - 29 Jan 2017.  From price based on a Resort Room, upgrades to other room types available for an additional fee.  Child ages are 0-12years, additional charges will apply for anyone 13 years and over. Must be booked on our "Dreamworld Package" for a minimum 5 consecutive nights within the travel period.  This package includes a 7 Day pass per person 3years and over to visit Dreamworld, WhiteWater World and SkyPoint.  Passes can be used for 7 consecutive days from the first date of entry. A pass will not be issued to children 0-2years. Pass does not include access to special events conducted outside advertised park trading hours including, but not limited to Screamworld. WhiteWater World & Dreamworld reserve the right to change terms and conditions at any time without notice and reserve right to close rides/attractions, as required. Lost passes will not be replaced. Continental breakfast is included daily in the Bistro. This offer cannot be used in conjunction with any other offer and is only available for bookings made direct with Paradise Resort Gold Coast and not available through any other booking agent.  Any unused portion will be forfeited and cannot be redeemed for cash.  This offer is for new bookings only and cannot be applied to existing bookings.  Availability is limited and the starting price quoted may not be available on all dates.

  • Up to 40% OFF Sale - Sales starts 1 March 2016 for a limited time. Travel on selected dates between 3 March - 22 December 2016 (excluding 25 Mar - 25 Apr & 17 Sept - 9 Oct 2016).  From price is based on a Resort Room, upgrades to other room types are available for an additional fee. When booking online at www.paradiseresort.com.au the discount has already been applied and shown as the ‘up to 40% off sale'. Higher rates apply for stays on Saturday nights. Availability is limited and the starting price quoted may not be available on all dates. Must stay a minimum 5 consecutive nights within the travel period. Child ages are 0-12years, additional charges will apply for children 13 years and over. This offer cannot be used in conjunction with any other offer and is only available for bookings made direct with Paradise Resort Gold Coast and not available through any other booking agent. One Planet Chill Ice Skating pass will be issued per person 3yrs & over and socks are essential to skate. Continental Breakfast is included daily in the Bistro. This offer is for new bookings only and cannot be applied to existing bookings.  Any unused portion will be forfeited and cannot be redeemed for cash. Sale must end 5pm March 31 2016 AEST.   

  • Merry Christmas 30% off Sale - Book before 4pm (aest) Wednesday 16 December 2015 for travel on selected dates between 1 Feb - 31 Aug 2016 (excluding 25 Mar - 24 Apr & 30 Jun - 9 Jul 2016). This offer cannot be used in conjunction with any other offer and is only available for bookings made direct with Paradise Resort Gold Coast and not available through any other booking agent. When booking online at www.paradiseresort.com.au the discount has already been applied and shown as the 30% off package, no further discounts will apply. Higher rates apply for stays on Saturday nights. Availability is limited and some room types may not be available on all dates. Must stay a minimum 3 consecutive nights within the travel period. Child ages are 0-12years, additional charges will apply for children 13 years and over. This offer is for new bookings only and cannot be applied to existing bookings.

  • 30% off Sale - Book before 4pm (aest) Friday 23 October 2015 for travel on selected dates between 1 Feb - 31 Aug 2016 (excluding 25-28 Mar & 30 Jun - 9 Jul 2016). The offer is only available for bookings made direct with Paradise Resort Gold Coast and is not available through any other partner or with any other offer. When booking online at www.paradiseresort.com.au the discount has already been applied and shown as the 30% off package. Higher rates apply for stays on Saturday nights. Availability is limited and some room types may not be available on all dates. Must stay a minimum 3 consecutive nights within the travel period. Child ages are 0-12years, additional charges will apply for children 13 years and over. This offer is for new bookings only and cannot be applied to existing bookings. 
  • Night Package Conditions (Rooms from $179) - Travel on selected dates before - 31 March 2017.  Price based on a Resort Room for 2 Adults and up to 2 Children (0-12years). Minimum 2 night stay. Prices are from and surcharges apply on Saturday nights and for stays 25 March - 6 April 2016, 17 September - 9 October 2016, 25 December - 29 January 2017. Subject to availability. Valid for new bookings only and not available with any other offer.
  • Dreamworld Package 2015 Conditions (Rooms from $1045) Sale starts at 9am (AEST) Friday 29 May 2015 and ends 5pm 31 July 2015Travel on selected dates from 1 June 2015 - 11 December 2016.  Additional fees apply for stays on Saturday nights and for travel 19 Sep - 5 Oct 2015, 24 Dec 2015 - 27 Jan 2016, 25 Mar - 10 April 2016, 17 Sep - 7 Oct 2016.  From price based on a Resort Room, upgrades to other room types available for an additional fee.  Must be booked on our "Dreamworld" for a minimum 5 consecutive nights within the travel period.  Child ages are 0-12years, additional charges will apply for children 13 years and over. Continental Breakfast is to be taken from Bistro Zagame's. This package includes a 7 Day Holiday World pass per person 3years and over to visit Dreamworld, WhiteWater World and SkyPoint.  Passes can be used for 7 consecutive days from the first date of entry. A pass will not be issued to children 0-2years. Pass does not include access to special events conducted outside advertised park trading hours including, but not limited to Big Brother, Screamworld, and Night WhiteWater World. WhiteWater World & Dreamworld reserve the right to change terms and conditions at any time without notice and reserve right to close rides/attractions, as required. Lost passes will not be replaced. Bookings are subject to availability and not available with any other offer. Any unused portion will be forfeited and cannot be redeemed for cash.  This offer is for new bookings only and cannot be applied to existing bookings.  Availability is limited and the starting price quoted may not be available on all dates.

School Leavers Conditions - The following bond and/or special conditions will apply for any bookings staying over the dates of 19 November - 11 December 2016 inclusive, including any relevant details on ages of guests. A bond of AUD $500.00 per room will be payable on check-in at the Resort. This bond is payable upon check-in and can be paid by credit card, bank cheque or cash. All guests must sign a copy of the general briefing sheet, which includes details of general hotel conditions, house rules, and provide emergency contact details. At least 1 person in the room must be 18 years of age - ID will be required.

 

Gift Certificates - The following applies to the use and sale of gift certificates. For booking terms and conditons please refer to standard and sale terms and conditions

  • may be used towards payment for accommodation. Any unused portion will be credited to your room account and used towards food and beverage, tours and attractions, and incidentals purchased at Paradise Resort Gold Coast and its outlets during your stay.
  • accommodation bookings can be made by telephone on 1800 074 111 or 61-7-5579 4444
  • room rates will be based on the publicly displayed rates applicable to chosen dates of travel
  • must be used by the 'valid until' date shown on certificate
  • are non refundable and may not be redeemed for cash
  • unused portion may not be refunded for cash but will be credited to your room account for use at resort during your stay
  • are considered the equivalent of cash and will not be replaced if lost or stolen
  • must be presented at the resort upon arrival.
  • number is unique. To avoid fraudulent use or forgery, the certificate number will be accepted once only from the first person to present

 

*Winner of Australia's favourite 4 star family resort as voted by Holidays with Kids magazine 2011, 2012, 2013

 

Planet Chill Ice-Skating Rink Terms and Conditions: The following terms and conditions apply to all users (You) of the facilities at Planet Chill at 122 Ferny Avenue, Surfers Paradise, Queensland.  By entering Planet Chill, You are deemed to have agreed to these terms and conditions with Zagame's Paradise Resort Gold Coast(Supplier), the operator of Planet Chill.

  • You acknowledge that any activities taking place on this ice rink at Planet Chill are dangerous and involve a significant degree of physical exertion and risk.
  • You acknowledge that the facilities may be unsupervised and that You participate in these activities at Your own risk and are responsible for Your own safety. If You do not currently undertake regular physical activity, You should seek medical advice before using the Planet Chill facilities.
  • You authorize the Supplier to take all steps it considers reasonably necessary to protect Your welfare in the event of personal injury, including the administration of emergency first aid.
  • You consent to the Supplier photographing or filming You, or any minor or dependant accompanied by You, when in Planet Chill, for use for promotional purposes including; television, film, internet and all other forms of media. Recordings or reproductions can be used without any entitlement, compensation, or financial payment.
  • You must comply with all signs or other directions of the Supplier. Your ticket or other right of access may be suspended or cancelled and access to Planet Chill denied at the absolute discretion of the Supplier for non-compliance or for reckless or careless conduct.
  • Children must be supervised by a responsible adult. Where You are responsible for children using the facilities at Planet Chill, You agree to be bound by these terms and conditions on their behalf and that You will directly supervise them at all times.